TL;DR: We offer a 7-day money-back guarantee for Premium subscriptions. If you're
not satisfied, contact us within 7 days for a full refund.
1. Our Commitment
At MyUnfollowApp, we want you to be completely satisfied with your Premium subscription. If for any
reason you're not happy with our service, we offer a straightforward refund policy.
2. 7-Day Money-Back Guarantee
2.1 Eligibility
You are eligible for a full refund if:
- You request a refund within 7 days of your initial purchase
- This is your first Premium subscription with us
- You have not violated our Terms of Service
- You have not abused the refund policy
2.2 What's Covered
The 7-day guarantee covers:
- First-time Premium subscriptions
- Monthly subscription payments
- Technical issues preventing service use
- Service not meeting expectations
3. Refund Process
3.1 How to Request
To request a refund:
- Email us at refunds@myunfollowapp.com
- Include your account email and reason for refund
- We'll process your request within 2-3 business days
3.2 Processing Time
- Approval: Within 2-3 business days
- Refund to Account: 5-10 business days (depending on your bank)
- Notification: You'll receive email confirmation
4. Subscription Cancellation
4.1 How to Cancel
You can cancel your Premium subscription at any time:
4.2 After Cancellation
- You'll retain Premium access until the end of your billing period
- No further charges will be made
- You can resubscribe at any time
- Your data will be preserved for 30 days
5. Non-Refundable Situations
Refunds will NOT be provided in the following cases:
- Requests made after the 7-day period
- Repeated subscriptions and cancellations (abuse)
- Account suspension due to Terms of Service violations
- Instagram account issues not caused by our service
- Change of mind after the 7-day period
- Partial month refunds (except within 7-day guarantee)
6. Partial Refunds
We do not offer partial or prorated refunds for:
- Unused portions of your subscription period
- Cancellations mid-billing cycle (outside 7-day window)
- Downgrading from Premium to Free
7. Technical Issues
7.1 Service Outages
If our service experiences significant downtime:
- We'll extend your subscription by the affected period
- Or provide a prorated refund if you prefer
- Notification will be sent via email
7.2 Bug Reports
Before requesting a refund for technical issues:
- Contact our support team at support@myunfollowapp.com
- We'll work to resolve the issue promptly
- If unresolved, you may be eligible for a refund
8. Chargebacks
Important: Please contact us before initiating a chargeback. Chargebacks:
- May result in immediate account suspension
- Incur additional fees that we may pursue
- Can be avoided by contacting us directly
- We're committed to resolving issues fairly
9. Free Plan
The free plan:
- Has no associated costs or refunds
- Can be cancelled at any time
- Requires no payment information
10. Price Changes
If we change our pricing:
- Existing subscribers keep their current rate
- New rates apply only to new subscriptions or renewals
- You'll be notified 30 days before any price increase
- You can cancel before the increase takes effect
11. Refund Method
Refunds will be issued to:
- The original payment method used
- The same account that made the purchase
- We cannot issue refunds to different accounts or methods
12. Questions and Support
If you have questions about refunds or need assistance:
13. Fair Use
We reserve the right to:
- Deny refunds for suspected abuse
- Limit refunds to one per customer
- Investigate unusual refund patterns
- Suspend accounts that abuse the refund policy
14. Policy Changes
We may update this refund policy. Changes will:
- Be posted on this page with an updated date
- Not affect existing subscriptions retroactively
- Be communicated via email for significant changes
Our Promise: We're committed to your satisfaction. If you're experiencing issues or
have concerns, please reach out to us first. We're here to help and will do our best to resolve any
problems.
This refund policy is part of our Terms of Service. By subscribing to Premium,
you agree to this policy.